Virtual Medical Assistant

• Assist patients via phone calls and respond to all chat inquiries
• Draft and send emails to patients with appointment reminders, test results, or other relevant information
• Answer patient calls professionally, address basic inquiries, and direct complex issues to the appropriate healthcare provider
• Make outbound follow-up calls to pharmacies and other healthcare offices as needed
• Provide critical administrative support to healthcare professionals and patients
• Enable healthcare professionals to focus on delivering exceptional patient care

• Minimum 2 year of experience as a virtual assistant or in a similar administrative role
• Proven ability to multi-task, prioritize workload, and meet deadlines in a fast-paced environment
• Must be comfortable answering non-clinical medical questions
• Willing and able to work US hours
• Excellent organizational skills with a strong attention to detail
• Proficiency in Google and/or Microsoft Office Suite
• Working knowledge of medical terminology a plus
• Fluent written and verbal communication skills in English
• Ability to learn new software and adapt to changing priorities
• A positive and professional demeanor with a commitment to providing exceptional customer service
• Ability to work independently and manage your own time effectively in a remote work environment

• Full-time remote position
• Competitive compensation package
• Equal opportunity employment