Pre-Filing Paralegal Specialist

• Conduct onboarding calls, welcome new clients, gather background information, and explain the onboarding process without providing legal advice
• Maintain consistent client communication, provide timely updates, and follow up on outstanding documents, questionnaires, signatures, photos, and records
• Translate client documents and assist with Spanish/English interpretation during calls
• Open new client matters in Filevine and ensure client profiles are accurate
• Review contracts, HubSpot information, intake notes, and prior communications before onboarding
• Collect, review, organize, rename, and upload client evidence
• Request, track, and process government evidence, including FOIA and background requests, according to firm training
• Prepare case notes, task updates, and next-step documentation in Filevine
• Identify missing information, urgent issues, and complex client questions requiring attorney or paralegal review
• Coordinate with paralegals, attorneys, reception, sales, finance, and other departments
• Support the handoff of cases to the paralegal team after onboarding and evidence collection are complete
• Communicate with clients calmly, respectfully, and empathetically during stressful or sensitive situations

• Strong organization and time management skills; ability to handle multiple priorities and a heavy caseload
• Deep focus on accuracy when following processes and documenting case work
• Comfort with process changes, shifting priorities, and fast-paced environments
• Proficiency with case management systems, calendars, email, Teams, and spreadsheets
• English/Spanish bilingual skills are highly preferred for client communication, interpretation, and document translation
• Clear understanding of the difference between administrative/legal support and giving legal advice
• Prior experience in immigration legal support is a plus
• Familiarity with family-based, humanitarian, consular processes, T Visa, U Visa, VAWA, AOS, or similar case types
• Experience requesting or processing FOIAs, FBI background checks, police records, or court records
• Experience using Filevine, HubSpot, Monday.com, Outlook, or Teams is highly advantageous

• Full-time, long-term remote contract position
• Net compensation of $26,000 to $30,000 MXN depending on experience
• M-F 9am to 6pm Arizona Time
• Opportunity to work alongside a high-performing, fast-growing US immigration law firm
• Supportive, mission-driven team culture that values professional growth