Contractor Relations Representative

• Complete assigned daily tasks as distributed by managers
• Build B2B relationships with technicians/trade partners across covered areas
• Maintain daily metrics as set by the manager
• Source work orders to technicians/trade partners within the network
• Follow up with clients to ensure quality customer service by providing technician/trade partner information
• Follow up with technicians/trade partners to confirm scheduled appointments
• Outsource contractors when needed, with at least 15 attempts for each claim
• Correctly label claim disposition to ensure reporting accuracy for management
• Maintain a strong working knowledge of CRM systems operations and functions
• Notify the direct manager of broken relationships or broken standards from contractors/trade partners

• 2+ years working in customer-facing roles required
• Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred
• Outstanding written and verbal English communication skills; samples may be requested
• Ability to deliver a world-class customer experience while balancing the needs of the business
• Proficiency with Excel spreadsheet data entry
• Ability to deal with escalated situations
• Proven experience working with US based business teams
• Excellent written and communication skills in English language
• Full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST)
• A quiet space to work
• Internet connection of at least 30 Mbps download and 10 Mbps upload
• Android version 7.0+ or iOS 13.0+ mobile device
• Mobile device protected with automatic screen lock requiring a passcode, Face ID, or fingerprint to unlock

• Medical insurance
• Accident insurance
• Retiral benefits
• 12 company-paid holidays
• 2 flexible holidays
• Privilege/earned leave
• Casual/sick leave
• Paid maternity and paternity Leaves
• Weekly wellness events
• Night Shift Allowance in line with company policy