Bilingual Employee Service Center Specialist – Honduras

• Respond to current and past employees through email, live chat/intranet, and phone
• Resolve low- to moderate-complexity HR inquiries accurately and consistently
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service functions to initiate HR transactions
• Communicate and educate callers about HR policies and procedures, including payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR services
• Collect relevant information and involve appropriate specialists when issues exceed the role’s expertise
• Navigate multiple web-based systems
• Maintain confidentiality, employee data security, and accurate data entry
• Meet client and Compass productivity and performance expectations
• Meet schedule adherence and channel availability requirements
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and share customer insights and trends
• Perform other duties assigned by Compass or the client
• Complete training and participate in 1:1 conversations using a working camera
• Work full-time shifts within the stated hours of operation

• High school diploma required
• 2–4-year college degree preferred
• 1–3 years of contact center or administrative HR experience preferred
• Customer-focused problem solving related to payroll, compliance, onboarding, benefits, job changes, and policy inquiries
• Experience navigating multiple web-based systems at once, with accurate data entry
• Ability to learn and retain a wide range of information
• Strong written/typing and verbal communication skills
• English and Spanish proficiency required and assessed during screening
• Tech savvy and able to navigate multiple web-based systems
• Licensed Windows computer with a serial number; customized, jailbroken, or homemade devices are not accepted
• Strong wired internet connection with minimum 80 MBPS download and upload speed
• Windows computer with a working webcam
• Working headset with microphone; speakers are not permitted while on calls
• Processor: Windows i5 11th generation or newer, AMD Ryzen 5 5000 series or newer, or Mac M1 or newer
• Memory: Windows minimum 16GB; MacBooks minimum 8GB
• Operating system: Windows 32-bit or 64-bit, including Windows 11
• Ability to install required third-party screen-capture software and components
• Ability to download DUO Mobile for multi-factor authentication
• Reliable high-speed internet connection
• Preferably a separate room free from noise and distractions
• Backup power source
• Availability for full-time shifts within the stated hours of operation
• Ability to see, talk, and hear to communicate verbally and in writing
• Ability to operate a computer/laptop and headset
• Ability to perform duties while sitting and/or standing for prolonged periods

• A fully remote work environment
• Comprehensive training on our products and services
• Career development opportunities, including internal promotions
• A positive and growing work culture that values diversity and inclusivity
• Competitive wages