Conversation Designer

• Design conversations for new voice AI agents for new and existing clients, including conversation flows, dialogue structure, copy, and edge-case handling
• Lead Hindi conversation design by designing, reviewing, and launching Hindi agents
• Act as the team’s subject-matter voice on the linguistic and cultural quality of Hindi conversations
• Write, test, and iterate on prompts with prompt engineers to turn designs into working agents
• Prepare handover packages containing requirements, conversation designs, and guidelines
• Work with the analytics team to track agent performance, report design-change impact, and recommend optimizations
• Run conversation quality reviews on live agents beyond compliance QA
• Contribute to conversation design standards and methodology
• Improve team processes
• Drive conversion of promises-to-pay into kept promises

• Native or fully fluent Hindi speaker; fluent in speaking, reading, and writing Hindi in Devanagari script
• Natural, everyday conversational Hindi, including comfortable Hindi–English code-switching
• Strong written and spoken English
• At least 1 year of hands-on conversation design or prompt engineering experience on production Voice AI agents
• Experience working on a voice agent that went live with real users
• Ability to track and report on agent performance and use data to demonstrate design impact
• Strong ownership in a fast-paced, ambiguous environment
• Rigor and attention to detail in documentation, reviews, and quality checks
• Curiosity about voice AI and conversational interfaces
• Ability to work hours overlapping with the Dubai team (GMT+4)
• Nice to have: background in Hindi linguistics
• Nice to have: experience in fintech, collections, or outbound operations
• Nice to have: familiarity with Hindi in speech-to-text and text-to-speech systems, including pronunciation, transliteration, numbers, and dates

• Remote work arrangement
• Opportunity to shape Hindi voice AI conversations and set product quality standards
• Work with a growing conversation design team
• Opportunity to contribute to conversation design standards, methodology, and process improvements