Bilingual Referral Coordinator – Cardiology

• Submit, track, and secure prior authorizations for specialized cardiac procedures, diagnostic testing, and medications
• Liaise directly with payer portals and medical directors
• Oversee inbound and outbound referral workflows
• Coordinate with referring physician offices
• Review clinical charts and schedule patient appointments efficiently
• Maintain clean, real-time documentation and internal communication using eClinicalWorks (eCW), Spruce Health, and TigerConnect
• Adapt to shifting daily priorities, including taking inbound calls, assisting with patient intake/triage, confirming coverage, and supporting the front desk team during peak volume
• Serve as a positive, clear, and proactive liaison between clinical staff, doctors, hospital systems, and patients
• Maintain strict HIPAA compliance

• Minimum 2+ years of direct experience in Cardiology / Cardiac Care managing procedural authorizations and specialist referrals
• Hands-on experience with eClinicalWorks (eCW), Spruce Health, and TigerConnect
• Fluent bilingual proficiency in English and Spanish
• Outstanding verbal/written skills and a warm, charismatic phone personality
• Strong backbone and high emotional intelligence to handle fast-paced clinical operational demands
• Ability to navigate interdepartmental communications smoothly and maintain a cheerful, solutions-driven attitude
• Meticulous attention to detail
• Strong knowledge of insurance guidelines
• Secure, HIPAA-compliant remote work environment
• Full-time contractor position, 40 hours per week
• Availability Monday through Friday, 8 am to 5 pm EST