L2 Technical Support Consultant, Fluent English

• Deliver technical support via email, phone, and chat
• Own and triage technical issues reported by customers
• Analyze and resolve technical customer inquiries and feedback
• Escalate issues to relevant internal teams and stakeholders
• Maintain accurate records of failures, maintenance activities, and bugs
• Contribute to and maintain the support knowledge base and related documentation
• Ensure compliance with Service Level Agreements (SLAs)

• Excellent English communication skills (C1 for both spoken and written)
• At least 1–2 years of proven experience in a Technical Support Engineer, Systems Administrator, or Advanced Support Specialist role
• Hands-on experience with Windows and Linux operating systems, with emphasis on command-line interface (CLI) and terminal-based management
• Experience diagnosing, troubleshooting, and resolving hardware-related issues in technical environments
• Solid understanding of hardware and software interactions
• Experience navigating and analyzing system logs and interpreting data to identify and diagnose technical issues
• Strong troubleshooting and analytical skills
• Personal computer with at least 8GB of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• Experience with UAV/UAS systems, flight controllers, or embedded hardware is a plus
• Experience with network-related architecture and cloud-based systems is a plus
• Experience with firewalls and port configuration is a plus
• Experience with remote hardware debugging and low-level system diagnostic tools is a plus

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• Culture built on trust, with no time-tracking requirements