Senior Customer Success Manager

• Drive relationships with some of the largest customers
• Serve as a trusted advisor and partner throughout onboarding, implementation, renewal, and expansion
• Orchestrate across multiple organizational stakeholders and coordinate cross-functional teams
• Develop a deep understanding of customer needs and goals and establish shared definitions of success across platforms
• Help customers reach business goals and maximize received value through problem solving
• Deliver QBRs or MBRs demonstrating key business objectives and supporting customer experience
• Facilitate customer training on support applications and portals
• Contribute processes, ideas, and historical best practices to the Customer Success organization
• Cultivate internal and external customer relationships
• Recognize key customer growth opportunities
• Handle company data and information according to data handling agreements, procedures, and policies
• Review and follow company policies, data privacy practices, annual compliance training certification, and policy acknowledgements
• Perform additional duties as assigned

• 5+ years of experience in customer success or account management
• Experience managing large accounts with 5-figure+ contract MRR
• Advanced knowledge of Salesforce CRM and other applications for customer portfolio and lifecycle management
• Experience managing customer success for larger and more complex requirements
• Excellent communication and interpersonal skills
• Ability to manage multiple projects, activities, and tasks simultaneously
• Ability to sustain business growth and profitability by maximizing value
• Must be legally eligible to work in India without visa sponsorship
• Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities