Senior Sales Engineer

• Act as the primary technical partner for enterprise and commercial accounts
• Lead technical validation phases of sales cycles
• Answer detailed RFPs and design compelling technical solutions
• Build standard integration topologies
• Ensure compliance with enterprise security and data privacy standards
• Conduct technical discovery sessions with customer IT and business teams
• Create and own Proofs of Concept and custom demonstrations
• Build and showcase tailored agentic AI-driven workflows using prompt engineering and Zendesk AI features
• Adapt technical accelerators, API templates, and middleware components to deliver complex architectures
• Collect product feedback and feature requests from customer engagements
• Partner with internal teams to identify product gaps and shape platform enhancements

• 4–6 years of hands-on experience in technical presales, solution engineering, technical consulting, or an application developer role
• Proficient with JavaScript, Python, Node.js, HTML/CSS, REST APIs, and webhooks
• Practical understanding of AI applications, LLM-powered features, prompt engineering, and automated workflows
• Strong understanding of SaaS ecosystems, CX or ES domains, contact center technology, telephony, CRM, or IT support ticketing workflows
• Ability and willingness to travel up to 30% annually for on-site customer discovery and presentation sessions
• Bachelor’s degree in Computer Science, Business Analytics, Information Systems, or a related technical discipline
• Preferred: hands-on knowledge of Snowflake, Databricks, BigQuery, AWS/Azure/GCP data services, Power BI, Tableau, Looker, modern AI frameworks, LLM integration, and data science processes
• Preferred: vertical industry experience in Financial Services, Retail, Travel, Transport & Leisure, or Public Sector
• Preferred: active engagement in technical or developer communities
• Preferred: experience designing reusable implementation guides, integration playbooks, or localization toolkits
• Preferred: experience presenting complex technical narratives to executive, economic buyer, and C-level stakeholders

• Bonus, benefits, or related incentives may be offered
• Hybrid way of working, combining in-person collaboration with flexibility to work remotely for part of the week
• Inclusive workplace and equal opportunity employment
• Reasonable accommodations for applicants with disabilities and disabled veterans