Technical Support Engineer

• Troubleshoot and resolve complex platform, infrastructure, and deployment issues for enterprise customers
• Provide technical support across Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration issues
• Work directly with customers during technical discussions and troubleshooting sessions
• Reproduce customer environments to diagnose issues
• Manage support tickets
• Clearly communicate technical findings, workarounds, and resolutions
• Collaborate with Engineering, Sales, and Customer Success teams
• Escalate complex issues and product bugs when needed

• 2+ years of experience in Technical Support, preferably in Tier 2 / Tier 3 support
• Strong hands-on experience with Kubernetes in production environments
• At least one relevant Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent
• Strong troubleshooting skills across software, infrastructure, networking, and distributed environments
• Experience working directly with customers in a technical capacity
• Ability to independently investigate complex technical issues and collaborate with Engineering teams
• Experience with Linux
• Experience with AWS, Azure, or other cloud platforms
• Hands-on experience with containers, networking, monitoring, and logging tools
• Background supporting enterprise software products
• Advanced English proficiency
• Based in LATAM

• Remote, full-time opportunity
• US$1,000 welcome package for equipment
• Trip to BEON.tech headquarters in Buenos Aires
• Health insurance
• Psychotherapy sessions
• Paid time off
• Internet service
• Flexible payments via crypto, wire transfer, Wise, PayPal, or Payoneer
• English conversation club & workshops
• Unlimited access to Udemy, Education IT & O’Reilly
• AI Tools & Learning Program
• Co-working spaces
• Weekly challenges with quarterly prizes