Patient Services Representative

• Serve as a facilitator between the patient and the company, ensuring a seamless experience
• Answer questions about the company and provide accurate information about products and services
• Deliver information about the product
• Ensure patient satisfaction and maintain professional patient support
• Handle patient complaints and identify appropriate responses and strategies to resolve issues quickly
• Keep records of patient interactions, process patient accounts, and file documents
• Engage proactively with patients
• Stay updated on products, policies, and services to provide informed support

• 1-3+ years of experience in customer support, patient support, or a related service-driven role
• Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
• Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
• Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
• Experience working in telemedicine or related medical contexts is nice to have
• Experience supporting customers through the Intercom platform is nice to have

• Flexible hours
• Work wherever you choose
• Fun and casual work environment
• Employee engagement activities and virtual gatherings
• Diverse, global team