Key Account Manager

• Guide new clients through the onboarding process
• Support clients throughout the engagement and serve as their primary point of contact for questions
• Analyze campaign KPIs during weekly meetings
• Identify optimization opportunities and ensure measurable results
• Proactively drive upsells and renewals
• Show clients new opportunities and develop additional potential
• Coordinate closely with Sales, Creative, and Campaign Management
• Ensure clear communication, structure, and measurable progress
• Keep all stakeholders up to date

• Confident communicating with managing directors and executives
• Agency or sales experience preferred
• Excellent communication skills: able to explain, inspire, and take a clear position when needed
• Strong sales orientation
• Able to identify and proactively pursue upsell and renewal opportunities
• Structured approach to work
• High level of ownership and independence
• Strong commitment to quality
• Focus on solutions and results
• Able to identify potential and find effective solutions, even during critical phases
• Drive and desire to support the long-term development of both yourself and your clients
• No specific formal qualification required
• Initial experience in customer support or sales

• Attractive base salary of €3,000 to €3,500 plus competitive commissions for successful upsells and renewals
• Permanent employment contract
• Flexible working hours
• 100% remote work
• 30 days of paid vacation
• Bonuses
• Company events
• Training and professional development opportunities
• Structured onboarding
• Training in communication, client management, and performance analysis
• Modern tools and streamlined processes
• Fast-track opportunities to advance into project management or team leadership