Success Manager

• Act as a strategic advisor and growth partner to key merchants
• Maximize merchant lifetime value, product adoption, expansion opportunities, and retention
• Lead Addi's commercial team of more than 15 people
• Own commercial relationships with top key accounts
• Design and implement team performance management with KPIs and regular tracking
• Build a culture of commercial excellence, accountability, and continuous improvement
• Design brand account plans with monthly actions and Sales-Marketing coordination
• Lead mandatory Monthly Business Reviews with each brand’s Commercial Lead
• Deliver commercial pitches covering sales performance, marketing strategy, and growth plans
• Build automated weekly performance reports for partners
• Drive execution of the Marketing Machine GTM, PACs, trade marketing initiatives, and Vendor Vault rollout
• Achieve at least 90% activation of newly onboarded merchants within 30 days
• Drive at least 20% quarter-over-quarter GMV growth across the managed portfolio
• Deliver custom success plans for all high-potential merchants
• Provide structured field insights to inform Addi’s product roadmap and go-to-market strategy
• Participate in interviews, a case study, and a co-founder interview as part of the hiring process

• 6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles
• Proven track record managing B2B client portfolios and delivering commercial impact
• Experience in fintech, SaaS, payments, retail tech, or e-commerce platforms strongly preferred
• Knowledge of digital checkout flows, embedded finance, or merchant onboarding is a plus
• Ability to influence and guide decision-makers at varying merchant maturity levels
• Active listening and ability to translate merchant sentiment into action
• Clear communication across functions and levels, internally and externally
• Data-driven understanding of merchant performance and blockers
• Experience identifying bottlenecks and leading cross-team improvement efforts
• Ability to build frameworks and processes improving team efficiency and merchant consistency
• Comfort using Salesforce, Looker, Power BI, or CRM platforms
• Strong understanding of GMV, activation, repayment, NPS, and other merchant metrics
• Ability to develop dashboards and reporting cadences
• Accountability for merchant outcomes and ambitious goal-setting
• Conversational English level requested in the application form

• Competitive compensation
• Equity in the company
• Benefits that go beyond the basics
• Opportunity to work remotely
• Growth opportunity in a fast-scaling fintech
• World-class team environment
• Work with meaningful ownership and high-impact projects
• Fast, transparent, and engaging hiring process
• Feedback provided regardless of hiring outcome