Support Engineer

• Provide technical support to external customers using POS systems
• Troubleshoot and resolve POS software, system configuration, and functional issues
• Assist customers with POS system setup, configuration, and usage
• Handle customer requests for new functions, features, and system enhancements
• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests
• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools
• Follow up on reported issues to ensure timely resolution
• Work Monday off, Tuesday to Friday 5:00 PM–11:00 PM, and Saturday and Sunday 9:00 AM–11:00 PM

• Relevant experience in IT Support, Technical Support, or POS System Support is required
• Experience supporting external customers or clients, rather than only providing internal IT support
• Good troubleshooting skills and ability to understand POS software functionality
• Experience handling system configuration, feature requests, or coordinating with developers is an advantage
• Good communication and problem-solving skills
• Able to work independently in a remote environment
• Willing to work the stated evening and weekend schedule

• Work from Home (Remote)