Customer Success Analyst – BI, Datacenter

• Onboard new clients in Datacenter, including access setup, integrations, visual identity, variable and goal registration, and creation of the first version of reports in presentation format
• Manage and develop the active client portfolio, prioritizing accounts with low adoption or incomplete registrations
• Ensure that the records and information required for operations are up to date by coordinating with and following up with the Media and BI teams
• Map information between control spreadsheets, such as taxonomy and media plans, and the formats required for import into Datacenter
• Serve as the focal point for tool requests, suggestions, bugs, and improvements by recording, prioritizing, and directly implementing configuration and parameterization adjustments within your scope
• Liaise with the technical team only on topics requiring development, tracking progress through resolution
• Work with the Head of BI and Media on Datacenter project management, tracking the backlog, priorities, roadmap, and deadlines
• Support the implementation of new modules, features, and improvements within the platform
• Identify opportunities to automate and improve processes related to data and BI operations

• Experience in BI, data, digital media, or agency operations
• Advanced knowledge of Excel and/or Google Sheets
• Knowledge of paid media, especially Meta Ads and Google Ads
• Familiarity with GA4 and GTM, understanding the logic of these tools without needing to configure them directly
• Experience with a BI platform such as Looker Studio or Power BI is a plus
• Organized, analytical profile with strong execution skills
• Excellent communication skills and the ability to request information and follow up on deadlines clearly and collaboratively
• Autonomy to investigate problems, find solutions, and take a hands-on approach
• Interest in and practical experience using AI for automation, data analysis, and problem-solving

• Remote work opportunity
• Partnership with Conexa: an online health and emotional well-being platform, including two free monthly consultations with psychologists and two with nutritionists
• Partnership with Wellhub (Gympass) to support your physical health
• 23 paid business days of leave per year, scheduled throughout the year
• Autonomy in the delivery of services