Head of Client

• Own the full client relationship across every brand in the account
• Lead the client review cadence and manage escalations
• Serve as the trusted accountability point for clients
• Own commercial outcomes including volume, CPA, ROAS, and contribution
• Set targets with senior leadership and respond to performance trends
• Set and sequence priorities across a multi-brand account
• Ensure brands are not deprioritised when specialist capacity is contested
• Direct cross-functional specialists through outcome-driven briefs
• Coordinate Channels and Planning without building a parallel account team
• Lead commercial conversations with clients on budget, scope, and contract terms
• Flag risks to spend or return before they become problems

• Proven experience in client-facing performance marketing or account growth, ideally agency-side
• Comfortable acting as the senior voice in the room
• Direct ownership of commercial outcomes, including budget conversations, scope negotiation, and performance accountability
• Fluent in acquisition economics: CPA, ROAS, and LTV
• Ability to engage channel specialists on performance metrics and challenge where needed
• Ability to coordinate cross-functional specialists without holding the headcount
• Decisive under competing demands, with the ability to sequence work across complex, multi-brand accounts
• Track record of building relationships with senior client stakeholders and growing and protecting accounts over time
• Comfortable operating with minimal oversight in a coordinated-capacity model rather than a dedicated team structure