Senior Business Development Associate

• Manage renewal operations, including preparation, processing, tracking, and coordination of customer renewal documentation across Customer Success, Sales, Finance, and Legal teams
• Drive business growth and opportunity development through lead generation, market research, competitive intelligence, and creation of sales materials that support revenue generation
• Lead operational improvement initiatives by identifying workflow inefficiencies, implementing scalable solutions, and enhancing customer, reporting, and business processes
• Analyze financial and operational data, including billing, invoicing, and revenue trends, to resolve issues, improve accuracy, and provide actionable business insights
• Develop and support AI-driven automation solutions that streamline manual processes, improve operational efficiency, and enable continuous innovation across Customer Success and Operations

• Bachelor’s degree in business, technology, related field or equivalent experience
• Experience designing or implementing AI-driven business solutions and workflow automation
• Proficiency with CRM platforms such as Microsoft Dynamics or Salesforce
• Experience with Power BI, Power Automate, SQL, or other business intelligence and automation tools
• Knowledge of customer success operations and revenue operations best practices
• Experience supporting sales growth through market research, lead generation, and competitive intelligence
• Ability to read, write, speak and understand the English language in a business environment

• Work from Home, Hybrid, In-office
• Employee Belonging Groups
• Healthcare: Medical and Dental
• Paid Vacation, Volunteer, and Holiday Time Off