Commercial Process Consultant

• Lead commercial process analysis and engage with global and local market stakeholders
• Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions
• Develop process maps, process narratives, business rules, requirements, and acceptance criteria
• Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts
• Review solution demonstrations and clarify requirements with project and platform teams
• Maintain decisions, dependencies, exceptions, and requirements traceability
• Support business testing and prepare relevant handover documentation

• 5+ years of experience in business analysis or process consulting
• 3+ years of experience in pharmaceutical commercial operations or customer engagement
• 2+ years of hands-on experience with Salesforce-based Veeva CRM processes
• Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project
• Experience working across multiple markets and directly with field users and global process owners
• Strong experience in process mapping, requirements management, and acceptance-criteria development
• Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies
• Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus
• German or French is a plus

• Approximately 3 days/week allocation
• Remote work arrangement in eligible EU or US East Coast locations