Live Events Ticketing Coordinator

• Pull weekly VIP and travel package sales from Ticketmaster, AXS, Tixr, or venue box office reports
• Update the master counts grid and build per-tour sales summaries
• Draft and send weekly counts emails to tour management, agency, and promoter contacts
• Flag lagging sales and prepare hold release recommendations
• Roll up internal Artist Services counts summaries for leadership
• Send daily counts emails by 12 PM ET for owned destination events
• Monitor the shared ticket counts inbox and route questions, data requests, and issues
• Confirm VIP packages go offsale on time
• Complete post-show ticketing settlements and reconcile sales, allocations, fees, holds, and net to partner
• Track refunds and price adjustments
• Request purchaser lists from venues
• Send ticketing details and hold requests to venues and promoters
• Check presale and on-sale links
• Spot-check pricing and package data across platforms
• Help Guest Services with ticketing questions
• Maintain source notes for every tour
• Report to the Ticketing Manager, with day-to-day direction from the Ticketing Director

• Strong spreadsheet skills: lookups, pivots, clean formatting, and catching numbers that don't add up
• Excellent written English
• Careful with detail and reliable on recurring deadlines
• Comfortable managing a large queue of recurring tasks in a tool like Asana without reminders
• Hands-on experience with Ticketmaster (TM1 or ISM), AXS, or Tixr preferred
• Background in live music or travel and hospitality preferred
• Familiarity with settlement or reconciliation work preferred
• Experience working remotely for a US-based team preferred

• Fully remote work
• Full-time Monday–Friday schedule with overlap with US Eastern business hours
• Pull work can happen outside the overlap window
• Occasional flexibility around presales, on-sales, and show weeks, agreed in advance