Field Service Engineer

• Provide highly visible customer support through on-site installation
• Oversee diagnosis, troubleshooting, service, and repair of complex equipment and systems during installation
• Check out and approve operational quality of system equipment against Onto specifications
• Instruct customers in system operation when needed
• Serve as company liaison with customers on administrative and technical matters for assigned projects
• Interpret customer needs and clarify whether problem resolution belongs to sales personnel, customer support representatives, or engineers
• Provide field support for system hardware and software, PCs, IP telephony, networking, and wireless networking
• Apply company policies and procedures to resolve varied issues
• Perform varied, somewhat difficult work under limited supervision
• Within two years through the position and internal training, complete difficult assignments with minimum supervision
• Make recommendations for continuous improvement of the organization’s business
• Exercise decision-making latitude regarding installations under the engineer’s responsibility

• B.S. in Electronics, Systems Engineering, Materials Science, or Analytical Chemistry
• Or undergraduate degree/vocational certificate(s) in one of the above domains with 3 years of experience
• More than 50% and up to 75% travel required
• Metrology tool experience, operation, or technical/field service support is a plus
• Related experience in the semiconductor field preferred
• Proficient English skill is a must
• Familiarity with Windows, Microsoft Office, and/or Linux
• Proficiency using hand tools, DVM, and other troubleshooting equipment
• Self-motivated
• Forward-thinking and committed to continuous improvement
• Proactive
• Process-oriented

• Health, dental, vision, life, and disability insurance
• PTO
• 401(k) plan with employer match
• Employee Stock Purchase Program (ESPP)
• Health and wellness initiatives
• Collaborative working environment
• Resources and state-of-the-art tools and equipment
• Welcoming, inclusive corporate culture
• Competitive salary