Junior Customer Support Analyst – Payroll and Personnel Administration

• Provide customer support via chat, answering questions and assisting customers with the use of Contmatic’s system
• Assist customers with requests related to payroll and personnel administration processes
• Record completed support interactions on the support platform
• Focus on delivering the best customer experience by ensuring quality, speed, and effective resolution in all interactions
• Monitor department metrics and contribute to the team’s goal achievement
• Work collaboratively with other teams to resolve customer requests
• Participate in training sessions and stay up to date on Contmatic products and features

• Knowledge of payroll and personnel administration processes
• Knowledge of payroll processing, vacation, terminations, eSocial, Digital FGTS, DCTFWeb, and other ancillary obligations
• Completed Accounting Technician program or currently pursuing a degree in a related field
• Customer service experience
• Experience providing support at accounting software companies or accounting firms is a plus
• Experience with the Zendesk platform is a plus
• Knowledge of Microsoft Office and/or Google Workspace is a plus
• Customer service or communications certifications are a plus

• Health insurance
• Dental insurance
• Childcare assistance
• Home office allowance
• Payroll-deducted loan
• Profit-sharing plan
• Life insurance
• Sesc partnership
• Day off
• Pharmacy partnership
• TotalPass
• Discounts at educational institutions
• Pet health insurance
• Home office setup
• Company-provided equipment