Operations Analyst – Mid-Level

• Support providers in using Agendaas, from onboarding through schedule activation and payment collection
• Support the Product and Development teams with internal operations
• Provide customer service and support via WhatsApp, email, and other channels
• Track operational metrics, including activation, bookings, payments, and no-shows, and identify friction points in the user journey
• Gather feedback and translate needs into requests for the Product team
• Participate in building a new product from the ground up, with direct contact with providers and a meaningful impact on the platform

• Experience in operations, customer service, customer success, or product, preferably in digital environments
• Strong written and verbal communication skills, with the ability to collaborate across teams
• Analytical mindset, with the ability to track metrics and draw conclusions from data
• Strong organizational skills and autonomy to work on a product under development
• Familiarity with customer support tools, task management systems, and spreadsheets
• Nice to have: experience in fintech, payment solutions, or SaaS

• Medical and dental insurance with no copay
• Life insurance
• Prescription medication allowance
• Fitness allowance
• Four free therapy or nutritionist sessions per month
• Quick massage at the headquarters
• Flexible meal allowance on a Visa card
• Complimentary food at the headquarters
• Childcare allowance
• Parental support program
• Extended maternity and paternity leave
• In-house training platform
• Education allowance covering 70% of undergraduate and language course tuition
• Subsidized purchase of courses and books
• Home office allowance
• Work equipment
• Home office furniture allowance
• Partnership with WOBA for access to coworking spaces throughout Brazil
• Birthday month day off
• Happy hour allowance
• Referral bonus for new hires
• Annual performance-based bonus
• Stock options plan
• No dress code