Operations Manager

• Manage the day-to-day activities of the UNHS screening programme in Ireland
• Ensure robust processes, service quality, staff management, workforce training, accreditation and competency
• Work with internal and external stakeholder organisations
• Deliver the programme in line with national standards and internal targets
• Manage regional Coordinators and staff across the UNHS programme
• Act as the main programme contact for all stakeholders
• Ensure efficient and profitable business operations
• Maintain records, documentation and audits in accordance with legislation and confidentiality requirements
• Conduct capacity planning, rota management and workforce management
• Oversee health and safety assessments and training, risk assessments and business continuity planning
• Manage patient complaints/feedback, incident recording and investigations
• Monitor staff and process performance and service quality
• Support training and educational programmes
• Oversee attendance, absence, leave and staff management
• Oversee recruitment, induction, appraisal, succession planning and continuing professional development
• Guide managers through recruitment and act as escalation point for people matters with HR
• Oversee the overall screening programme and screening staff
• Manage site/regional P&L, forecasting, invoicing, validation and monthly reconciliation
• Oversee site/regional reporting and operational and KPI feedback
• Adapt to changing local service and company needs

• Experience working in a healthcare setting
• Experience managing staff, particularly large, remote teams
• Management experience, including performance management of teams and individuals
• Initiative and ability to prioritise tasks and use problem-solving skills
• Effective written and oral communication skills within multidisciplinary teams and with patients/stakeholders
• People management skills and ability to lead a team
• IT literacy, including experience using bespoke screening database software
• Knowledge of information governance
• Ability to work largely unsupervised while closely supervising clinical/clerical staff
• Willingness to participate in and evidence continuing professional development (CPD)
• Full, clean Irish driving licence and own transport
• Pre-existing right to work and travel within the EU; documentary evidence required
• Must provide details of previous cautions and convictions and undertake enhanced Disclosure & Barring Service disclosure upon entry and every three years thereafter, or equivalent
• Previous experience and proficiency with computer applications
• Flexibility to travel within Ireland and the UK
• Own car and driving licence
• Proficiency in Irish and/or another language is desirable

• Full-time employment
• Employees can work remotely
• Continuing professional development (CPD) opportunities
• Equal opportunities employer
• Reasonable adjustments and accessibility support during recruitment/interview
• Satisfactory vetting and reference checks
• Garda Vetting may be required depending on the role