Business Operations Lead – AI Transformation

• Partner with department leaders and frontline teams to understand workflows, operational challenges, and business priorities
• Map workflows, identify bottlenecks, and redesign processes to improve productivity, accuracy, speed, and outcomes
• Identify opportunities to use AI, automation, low-code tools, workflow software, and productivity platforms
• Prototype lightweight solutions using AI-assisted development tools, low-code platforms, spreadsheets, dashboards, and workflow automation software
• Partner with engineering, data, and technology teams on sophisticated solutions
• Analyze operational data, uncover performance gaps, define KPIs, and quantify process-improvement impact
• Build dashboards, reporting tools, performance scorecards, documentation, operating procedures, and training materials
• Own improvement initiatives from discovery through implementation, adoption, measurement, and ongoing optimization
• Redesign appointment scheduling workflows, improve call center productivity, analyze provider utilization, automate reporting and administrative processes, build operational dashboards, and streamline onboarding and cross-departmental workflows
• Establish metrics showing improvements in efficiency, accuracy, speed, or cost

• 3–5 years of relevant experience in business operations, management consulting, business analytics, operational excellence, or technology-driven process improvement
• Strong analytical and structured problem-solving skills
• Experience analyzing, redesigning, and optimizing business processes
• Hands-on experience with AI tools such as ChatGPT, Claude, or similar technologies
• Comfort with spreadsheets, data analysis, dashboards, and modern productivity and automation tools
• Ability to quickly learn unfamiliar business processes and identify meaningful improvement opportunities
• Strong communication skills and confidence working directly with department leaders and frontline employees
• High ownership, resourcefulness, intellectual curiosity, and a bias toward execution
• Experience in healthcare, healthcare technology, or operationally intensive service businesses preferred but not required
• Background in management consulting, high-growth startups, or business transformation preferred but not required
• Familiarity with SQL, Power BI, Zapier, Make, n8n, Claude Code, or similar tools preferred but not required
• Experience building lightweight internal tools or implementing workflow automation preferred but not required
• C1-level English proficiency required