Junior Technical Support Specialist

• Provide merchant support by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions
• Act as the first point of contact for inbound inquiries
• Diagnose technical and service-related problems and guide merchants through solutions
• Escalate complex issues and ensure proper follow-up and resolution
• Maintain accurate documentation of issues, actions taken, and outcomes
• Work within a 24/7 shift model with 8-hour shifts

• High school diploma or equivalent
• 6 months to 1 year of customer service experience
• Basic understanding of payment processing, products, services, and standard troubleshooting procedures
• Strong telephone, verbal, and interpersonal communication skills
• Ability to manage challenging customer interactions with professionalism and empathy
• Solid problem-solving skills, including recognizing when escalation is required
• Proficiency in Microsoft Office and general computer applications
• Strong time management and organizational skills, with the ability to manage multiple priorities
• Demonstrated commitment to delivering high-quality customer service
• Flexibility to work shifting schedules, including evenings, weekends, and holidays

• Performance-based incentives for eligible employees
• Inclusive equitable benefits focused around financial wellbeing, health and wellness
• Continuous development opportunities including training, education support, and career progression pathways
• Employee recognition programs celebrating achievements and milestones
• Home-based / remote work arrangement