Partner Engagement Specialist – 6 months contract

• Measure, monitor, and optimize supplier performance across assigned languages
• Make data-driven supplier selection decisions with Program Squads based on quality, on-time delivery, market/language strategy, capacity, content specialty, and client requirements
• Lead supplier communication and onboarding for new client programs
• Maintain supplier skilling for clients and Pantheon programs
• Monitor supplier utilization and align resource usage with operational strategies
• Support Talent Procurement with recruitment campaigns to identify and onboard suppliers
• Measure supplier quality according to Welocalize LQA strategy
• Flag underperforming suppliers based on delivery, task acceptance time, language quality, and instruction adherence
• Initiate Quality Improvement Plans, root-cause analyses, and corrective/preventive actions as needed
• Manage customer capacity requirements and capacity planning
• Own performance, resource utilization, on-time delivery, and quality for assigned languages
• Handle device assignment, shipment, returns, reconciliation, security key issuance/revocation, and asset records
• Triage access and device incidents, maintain runbooks and SOPs, and enforce GDPR/CCPA privacy controls
• Produce audit-ready evidence for ISO 27001 and SOC 2
• Conduct background and location-eligibility checks under client vendor requirements
• Track provisioning, deprovisioning, and MTTR SLAs and identify automation opportunities

• Minimum of a BA/BS degree or equivalent experience
• Knowledge of the language services industry and interest in its technology, processes, competitive landscape, and emerging trends
• Data literacy and ability to use data to make moderately complex decisions
• Ability to manage multiple priorities in a fast-paced, time-sensitive, deadline-driven environment
• Proactive problem-solving and risk mitigation skills
• Ability to work independently and as part of a team
• Ability to prioritize projects based on business needs and urgency
• Excellent written and verbal communication skills; fluent in English
• Proven experience in a fast-paced, client-centric environment, ideally in translation or localization
• Strong listening and collaboration skills
• Understanding of Objectives and Key Results (OKRs) and results orientation
• Ability to develop clear solutions to moderately complex problems

• 6 months contract
• Remote work arrangement