Customer Success Manager – 12 Months FTC

• Assist in developing onboarding plans, timelines, and success criteria
• Educate customers on product features, updates, and use cases to drive adoption
• Build strong, trusted relationships with customers through regular check-ins and proactive communication
• Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions
• Monitor customer health scores and identify opportunities to improve satisfaction and engagement
• Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues
• Escalate product bugs or feature requests and follow up to communicate outcomes to customers
• Track customer activity and adoption metrics using CRM/CSP tools such as Salesforce, Gainsight, and HubSpot
• Assist with customer business reviews and preparation of performance reports
• Identify patterns in customer behavior and surface insights to improve processes
• Contribute to renewal activities by ensuring customers achieve their desired outcomes
• Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions

• 2-5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role, preferably in SaaS
• Strong communication and interpersonal skills; ability to build rapport with diverse customers
• Passion for technology and willingness to learn SaaS products deeply
• Problem-solving mindset with the ability to manage multiple tasks and priorities
• Experience with CRM or CSP tools (e.g., Salesforce)
• Bachelor’s degree or equivalent experience

• Equal Opportunity Employer committed to diversity and an inclusive environment