Associate Manager – Clinical Operations

• Oversee daily line management responsibilities for the assigned clinical operations team
• Serve as a leadership and professional role model for CAS, CS, CRAs, RSMs, PAs and other clinical operations personnel
• Provide direct coaching and development support to operational teams
• Manage effective resourcing, alignment, training and professional/technical development
• Collaborate with clinical operations senior management and executive staff on strategic planning and business development
• Act as escalation point for performance concerns and training needs
• Manage and conduct induction/orientation programs for new employees
• Maintain current staff CVs, training records, position profiles and experience profiles
• Support local resourcing and project/functional lead activities
• Escalate issues that may affect project deliverables
• Deliver training on WPDs, SOPs, local requirements and other clinical operations topics
• Identify training gaps and ensure requirements are met
• Participate in process improvement and development initiatives
• Facilitate the risk-based monitoring approach
• Alert management to quality issues, request QA audits and support audit responses
• Review CTMS, Preclarus and Clarity systems to evaluate metrics, KPIs and project status
• Conduct PAVs, remotely or on-site, to evaluate employee monitoring skills and project conduct
• Manage interviewing, selection, job descriptions, professional development, goals, performance, coaching, mentoring, counseling and separations
• Approve or review salary administration, hiring, corrective action, terminations, time records, expenses, leave and overtime

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience providing the knowledge, skills, and abilities to perform the job, comparable to 0 to 5 years
• 1+ year of leadership responsibility
• Knowledge of clinical operations and clinical trial services
• Ability to manage induction/orientation programs
• Ability to maintain staff CVs, training records, position profiles and experience profiles
• Knowledge of local resourcing processes and project operations
• Knowledge of Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs)
• Ability to identify training gaps and fulfill training requirements
• Knowledge of process improvement/development initiatives
• Understanding of risk-based monitoring
• Ability to identify quality issues and support QA audits and audit responses
• Experience managing and reviewing CTMS, Preclarus and Clarity systems
• Ability to evaluate employee monitoring skills and project conduct through PAVs
• Ability to perform staff management, interviewing, selection, coaching, mentoring, performance management and employee counseling
• Ability to approve or review salary administration, hiring, corrective action, terminations, time records, expense reports, leave requests and overtime

• Competitive salary
• Extensive benefits package focused on employee health and well-being
• Flexible working culture
• Work-life balance
• Award-winning learning and development programme
• Professional and personal development opportunities
• Collaborative working environment
• Local feel within a global organization