Clinical Payments Associate

• Monitor and triage incoming Jira tickets, assigning them to appropriate team members
• Monitor and triage incoming emails, assigning them to appropriate team members
• Respond to general payment-related queries from sites, sponsors, and internal teams
• Prepare and distribute remittance documentation and payment confirmations
• Maintain accurate records of ticket assignments, communications, and resolutions
• Update trackers and organise documentation
• Support system migration and study reconciliation activities
• Collect, validate, and organise study documentation
• Track progress, outstanding items, and stakeholder responses during migration activities
• Escalate issues, gaps, or discrepancies to senior team members
• Perform other duties as assigned

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field
• No prior industry experience required; internships or administrative experience are an advantage
• Demonstrated interest in clinical research, healthcare, or financial operations
• Strong written and verbal communication skills in English
• Excellent attention to detail and organisational skills
• Ability to manage multiple tasks and prioritise effectively
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Familiarity with Jira or other ticketing systems is an advantage
• Team-oriented with a proactive and solution-focused mindset

• Equal employment opportunities
• Diverse and inclusive work environment
• Supportive and collaborative teams
• Accessible leadership
• Employee development and opportunity to succeed