Payment Operations Manager

• Ensure the smooth operation of digital payment and billing processes for the Jelbi platform
• Actively contribute to the ongoing development of payment and billing processes
• Manage and monitor payment processes, including monitoring, error analysis, and incident coordination
• Monitor settlement, payout, and reconciliation processes
• Ensure the quality and traceability of payment and billing data
• Analyze discrepancies in payment flows and coordinate their resolution with internal and external stakeholders
• Support billing, invoicing, and reporting processes with KPIs and management information
• Develop new standards and monitoring concepts
• Identify manual processes and support automation initiatives as well as the introduction of new payment functionalities
• Collaborate with Product Management, Finance, Accounting, and external partners

• Knowledge, skills, and experience in Payment Operations, payment processing, and payment and billing processes, acquired through a relevant degree in business administration, business informatics, or industrial engineering, relevant commercial vocational training, or equivalent professional experience
• In-depth understanding of payment processes and their lifecycle
• Experience analyzing complex data and process relationships at the interface between technical and commercial functions
• Very good German language skills (at least B2 level)
• Good English language skills
• Experience with Payment Service Providers and digital platform, marketplace, mobility, e-commerce, or FinTech business models is an advantage
• Knowledge of reporting, monitoring, and data analysis tools, such as Excel, BI tools, or comparable solutions
• Structured and analytical approach to work
• Strong communication skills
• Ability to solve operational challenges pragmatically and independently drive improvements

• Secure, future-oriented workplace
• Work-life balance, including flexible working hours with time off in lieu and up to 10 remote-working days per month
• 30 days of vacation plus December 24 off
• €2,100 annual Christmas bonus
• €500 annual vacation allowance
• €350 allowance for our health portal in 2026, including sports courses and massages
• Personal public transport pass
• Company pension scheme (VBL)
• Capital-forming benefits (VL)