Account Manager

• Own a portfolio of enterprise accounts and renewal and expansion targets
• Build trusted relationships with risk, compliance, legal, security and AI leaders
• Run account plans, quarterly business reviews and renewal negotiations
• Find and close upsell and cross-sell opportunities
• Bring in Pre-Sales and Field Deployment Engineers for demos, pilots and rollouts
• Identify churn risk and coordinate with Product and Engineering to resolve customer issues
• Forecast renewals and expansion accurately
• Keep the CRM up to date
• Coordinate closely with colleagues across the UK, US, India and Brazil

• At least 5 years of account management, customer success or sales experience in B2B SaaS, ideally with enterprise customers
• Track record of hitting renewal and expansion targets
• Experience managing multi-stakeholder relationships and commercial negotiations
• Excellent communication in English and Portuguese; Spanish is a plus
• Organised, proactive account management habits
• Proficiency with CRM tools
• Genuine interest in enterprise buyers and topics such as risk, compliance, technology and AI
• Experience with AI, data, security or GRC software
• Experience managing accounts in financial services, insurance or other regulated industries
• Familiarity with AI governance frameworks such as the EU AI Act, NIST AI RMF or Brazil's proposed AI regulation

• Commission tied to retention and expansion
• Stock options included
• Remote or hybrid working model
• Travel to customer meetings as needed