Client Retention Specialist – FX & CFDs Industry

• Deliver high-quality service and support to clients through live chat, email, and phone channels
• Respond to customer inquiries by identifying issues, conducting research, and providing effective solutions
• Handle and resolve customer complaints and service-related issues promptly and professionally
• Provide accurate information regarding the company's products, services, and operational processes
• Support clients with system and technical troubleshooting, login and account-related issues, account administration and back-office inquiries, and financial or operational support requests
• Follow up with clients to ensure timely resolution of outstanding issues
• Perform back-office administrative tasks and maintain accurate customer records
• Ensure all activities comply with internal policies and regulatory requirements, including KYC, AML, and due diligence procedures
• Provide feedback and recommendations to improve customer service processes and operational efficiency
• Escalate complex issues to senior management when necessary to ensure timely resolution

• Bachelor's Degree or equivalent relevant working experience
• Excellent command of both English and Bahasa Malaysia (written and spoken)
• Working experience in the FX and CFDs industry
• Strong computer literacy and proficiency with common business applications
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• High attention to detail and strong organizational skills
• Ability to work effectively in a fast-paced and customer-focused environment

• Opportunity to join a dynamic and growing organization
• Exposure to the financial services industry and international markets
• Professional development and career growth opportunities
• Collaborative and supportive working environment
• Competitive salary and benefits package
• Comprehensive training and ongoing support to help you succeed in your role