Technical Account Manager

• Serve as the primary point of contact for customers and ensure their success with Cycode products
• Manage multiple accounts ranging from mid-sized enterprises to Fortune 500 companies across different industries
• Understand customer pain points, compelling events, business goals, success measures, and desired outcomes to drive customer success
• Onboard new customers and increase product adoption and usage
• Ensure timely renewals while minimizing churn
• Identify expansion opportunities that solve customer problems
• Align with technical stakeholders and executive decision-makers
• Conduct regular project calls and periodic business reviews, including QBRs and EBRs
• Act as a client advocate by collaborating with product development, customer support, and other internal teams
• Provide customer feedback to improve products and services
• Train clients to administer and optimize the Cycode platform for ROI and business impact
• Promote and educate customers on new platform features and capabilities
• Capture and document customer use cases, configurations, and other instance-specific factors throughout the customer lifecycle
• Create customer advocacy and evangelism opportunities
• Report to the Director of Customer Success

• 5+ years of customer success or technical account management experience with enterprise software
• 5+ years of experience in the software development and/or cybersecurity industry
• Expertise in project management
• Experience managing Fortune 500 customers and/or complex projects that have achieved high customer satisfaction
• Experience managing at least $3M in ARR
• Strong technical acumen and high integrity
• Experience in cybersecurity preferred
• Excellent interpersonal, communication, and presentation skills
• Ability to build strong relationships with clients and address client needs
• Strong problem-solving skills
• Team player ready to help others
• Self-starter with intellectual curiosity
• Familiarity with Application Security (AppSec) concepts
• Familiarity with SCM tools such as GitHub, GitLab, and Bitbucket
• Familiarity with modern scripting and programming languages is an advantage
• Experience working with Planhat as a CSM CRM is an advantage
• Working proficiency with Kubernetes is an advantage

• Remote work arrangement
• Full-time employment