Associate Field Service Technician

• Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.
• Inspects products for correct operation and resolves noted issues and/or escalates according to established procedure.
• Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Utilizes diagnostic tools to troubleshoot hardware and software failures.
• Performs component-level hardware repairs.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine preventive-maintenance checks and refills consumables.
• Installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on installed hardware and software usage and operation.
• Participates in KPI initiatives and assists with special projects.

• Education or equivalent work experience required.
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.

• Diebold Nixdorf es un empleador con igualdad de oportunidades y valoramos la diversidad en nuestra empresa.
• Participates in regular hardware and software trainings (on the job, classroom and web based).