Customer Experience Specialist

• Act as the voice of customers inside the company and influence product priorities
• Own the full customer journey from the first question to a resolved case
• Investigate customer cases, reproduce issues, and collaborate with engineers on product improvements
• Communicate with users clearly, structurally, and proactively
• Build the knowledge base and documentation from the ground up
• Collaborate with Product, Engineering, and Sales to shape the product and working processes
• Help design the experience for an AI product changing how auditors work worldwide

• 1-2 years of experience in financial audit or a related field
• Firsthand knowledge of customer workflows and pain points
• Genuine curiosity for how complex software and AI work under the hood
• Excellent communication skills in English (C1+)
• Communication skills in German are a strong plus
• Structured, hands-on approach to solving problems
• Strong project management skills
• High sense of urgency and ability to prioritise effectively
• Ownership and startup compatibility
• Ability to actively shape things in a dynamic, fast-moving environment

• Real ownership from day one
• Flat hierarchies and short decision paths
• Fully remote work, with regular trips to Berlin for on-site teamwork
• Flexible working hours
• A monthly 50€ voucher usable at 50+ stores
• Free lunch at the office
• Regular online and offline team events
• Collaborative, international, ambitious, and supportive team