Customer Support Executive

• Assist guests in finding, booking, and planning trips
• Offer expert guidance and recommendations based on guest needs
• Liaise between guests and partners to ensure seamless communication
• Provide information, address inquiries, resolve issues, and support a positive experience
• Handle complex customer inquiries and complaints using problem-solving skills
• Ensure accuracy throughout the order process
• Work independently as a remote team member
• Collaborate with the team to meet and exceed performance targets
• Build strong relationships with guests and partners to foster trust and loyalty

• Previous experience in customer service is a must
• Understanding of scuba diving-related products and services is extremely desirable
• Must be fluent in English with clear verbal and written communication skills
• Additional EU Languages are extremely desirable
• Proven analytical and problem-solving abilities
• Exceptional attention to detail
• Ability to work effectively both independently and as part of a team
• Strong interpersonal skills, with a focus on building positive relationships
• Positive attitude and commitment to delivering exceptional service
• Flexibility to work weekends and adapt to a dynamic work environment
• Based in APAC time-zone for scheduling purposes; not based in Amsterdam – please do not apply if you live in Amsterdam, Netherlands or outside the required time zones
• Experience in remote and fully independent working
• Experience in the travel industry is desirable
• Having a diving certificate is BIG plus
• Applications must include a CV and cover letter

• Remote work
• Ability to work independently as a remote team member
• Flexible weekend work arrangement
• Opportunity to work with an international customer and partner base