Remittance Payments, Medical Administrative Assistant

• Verify patient insurance coverage before appointments
• Review and update insurance policy, eligibility, and patient insurance records
• Request updated insurance documentation and flag incomplete or inconsistent information
• Review, correct, resubmit, and track rejected, denied, incomplete, or unpaid claims
• Document claim corrections, resubmissions, follow-up actions, and insurer communications
• Review remittance advice, Explanation of Benefits, and insurer payment summaries
• Post insurance payments, adjustments, patient responsibility amounts, and account updates
• Identify denied claims, underpayments, overpayments, and payment discrepancies
• Reconcile insurance payments against remittance reports and patient accounts
• Review outstanding balances, investigate account discrepancies, and maintain patient ledgers and account notes
• Support month-end reconciliation activities
• Contact insurers or use payer portals to follow up on delayed, denied, partially paid, or unresolved claims
• Assist with patient billing inquiries and prepare account information for billing follow-up
• Maintain documentation, trackers, spreadsheets, claim logs, billing reports, and reconciliation records
• Manage electronic communications with medical practices, referral sources, insurers, and approved healthcare stakeholders
• Prepare and send approved patient visit, referral, intake, assessment, progress, attendance, treatment, discharge, and insurance documentation
• Ensure communications are accurate, professional, timely, confidential, and sent through approved channels
• Escalate complex billing, privacy, clinical, or communication matters to management or the appropriate clinician
• Comply with privacy, confidentiality, HIPAA, Bermuda PIPA, and client data-handling requirements
• Report suspected privacy breaches or unauthorized disclosures immediately
• Deliver services under an independent contractor agreement, Master Services Agreement, and Statement of Work

• Minimum 2 to 3 years of experience in medical administration, medical billing, insurance verification, or healthcare revenue cycle support
• Experience with insurance claims, remittance posting, payment reconciliation, and patient accounts
• Experience communicating with medical practices, referral sources, insurers, and healthcare administrative teams
• Strong understanding of insurance terminology, Explanation of Benefits, claim processing, payer workflows, and medical billing procedures
• Working knowledge of privacy and confidentiality requirements relating to patient information, including HIPAA principles and Bermuda PIPA requirements
• Excellent attention to detail and accuracy
• Strong written and verbal English communication skills
• Ability to maintain confidentiality and handle sensitive patient, clinical, insurance, and financial information appropriately
• Strong organizational and time management skills
• Experience working independently in a remote environment
• Proficiency with medical billing and practice management systems
• Proficiency with payer and insurance carrier portals
• Working knowledge of Google Workspace and Microsoft Office
• Experience with email and secure communication platforms
• Proficiency with Google Sheets, Excel, internal claim trackers, billing reports, and reconciliation logs
• Near Native English accent preference
• Region preference: Philippines
• Healthcare, physical therapy, or medical practice experience preferred

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• Remote work
• Flexible scheduling aligned with client-preferred hours, subject to mutual agreement
• Contractor compensation processed through 20four7VA according to engagement terms