Support Specialist – Finance

• Act as the main support contact for customers, providing efficient, high-quality support meeting agreed targets and service levels
• Build relationships with customer stakeholders and own escalations and complex cases through resolution
• Support finance-related questions and setups in Provet, including invoicing, payments, VAT/tax settings, financial reporting and accounting integrations
• Work independently and collaboratively to build support best practices
• Collaborate with Sales, Marketing, Implementation and Product Development teams
• Contribute to annual OKRs for the Business Unit, Team and Company
• Participate in sales, marketing, implementation and product development tasks as needed

• Background in finance, accounting or payments, through education or work experience
• Experience supporting customers in a B2B software (SaaS) environment
• Experience in healthcare or veterinary software is a plus
• Ability to manage multiple customers and priorities at the same time
• Fluent spoken and written English (required)
• Additional languages are a plus
• Prior experience of working in an international company
• Ideally, experience working in a fast-growing, global SaaS company

• Competitive compensation and benefits
• Learning and professional growth opportunities
• The tools you need, and enjoy using
• Frequent company events
• Work in a meaningful industry and in a fast-growing, global company
• Talented colleagues from around the world