Commercial Account Manager

• Manage and develop a portfolio of existing B2B clients, taking ownership of revenue growth and account expansion
• Identify and execute upselling and cross-selling opportunities by understanding clients' business requirements, payment flows and growth objectives
• Develop and maintain a strong pipeline of commercial opportunities, ensuring accurate forecasting and successful deal closures
• Identify underutilised accounts and implement strategies to increase product adoption and revenue
• Proactively identify clients at risk of churn and develop effective retention strategies
• Oversee the commercial aspects of customer onboarding
• Build and maintain trusted relationships with finance professionals, senior management and decision-makers
• Generate new business opportunities through referrals, existing client relationships and targeted prospecting
• Manage the full sales cycle for new business opportunities, from initial engagement through negotiation and contract signing
• Encourage satisfied clients to become advocates for the company's solutions
• Collaborate with internal product and leadership teams, sharing customer feedback and market insights to support continuous improvement
• Report directly to the CEO and contribute to the company's international growth

• Minimum of 3 years' experience in a B2B commercial role, such as Account Management, Business Development, Sales or Customer Success, with direct responsibility for revenue generation
• Proven track record of achieving commercial targets through account expansion, upselling and cross-selling
• Experience working within a technology-driven environment, ideally within Fintech, Payments or Financial Services
• Strong commercial awareness, with the ability to negotiate effectively and close deals
• A proactive, business development-oriented mindset, with the confidence to identify and approach new prospects
• Strong analytical skills and the ability to use data to identify opportunities and support commercial decisions
• Excellent relationship-building, communication and stakeholder management skills
• Ability to prioritise effectively and manage multiple accounts and commercial opportunities simultaneously
• Strong attention to detail, problem-solving skills and a results-oriented approach
• Excellent written and spoken English
• Self-motivated, adaptable and comfortable working in a fast-paced, growing business
• Experience using CRM systems, particularly Zoho, would be considered an advantage

• Attractive commission structure
• Health insurance
• Flexible working hours
• Opportunity to join a growing international Fintech company
• Direct exposure to senior leadership
• Opportunity to make a tangible impact on commercial growth