Customer Service Specialist

• Respond to and solve inbound customer tickets, emails, live chats, and/or outbound calls
• Respond to callback enquiries
• Participate in proactive customer campaigns, such as surveys and new product launches
• Communicate with pharmacies regarding queries or issues as required
• Assist internal stakeholders with customer service-related tasks
• Support day-to-day customer success and service activities, including live chat, email responses, and order processing support
• Report to the Customer Service Manager
• Complete the recruitment process, typically including a Recruiter Interview, Client Interview, and Practical Test

• 3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous
• Strong english skills (verbal and written) is essential
• Strong technology skills and/or the ability to learn multiple systems, including Hubspot and Front
• Strong attention to detail
• Experience problem solving with customers and identifying other potential issues to resolve
• Ability to work independently and as part of a team
• A passion for health and wellbeing
• Must be currently residing in the Philippines and legally authorized to work there
• Reliable computer, high-speed internet, and a quiet, dedicated workspace ready for remote work

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Leave (SIL)
• Paid Philippines Holidays
• Free Learning and Development Programs