Desktop Support Engineer

• Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies
• Manage support requests from beginning to resolution while keeping clients informed
• Prioritize tickets, handle escalations, and meet service level expectations
• Collaborate with teammates and other departments on complex technical issues
• Create and maintain detailed documentation and strengthen the knowledge base
• Coordinate with third-party vendors to resolve client issues
• Participate in team meetings, technical training, and continuous improvement initiatives
• Deliver proactive, customer-focused support that builds long-term client relationships

• Previous experience working for a Managed Service Provider (MSP) is required
• Strong hands-on experience supporting Windows Server, Active Directory, Group Policy, DNS, and DHCP
• Experience administering Microsoft 365 environments
• Solid understanding of virtualization technologies such as Hyper-V
• Strong networking fundamentals with experience troubleshooting switches, firewalls, wireless networks, and connectivity issues
• Experience using remote support tools, Remote Desktop, and RemoteApp technologies
• Excellent troubleshooting and analytical skills with the ability to prioritize multiple issues
• Strong written and verbal communication skills with a customer-first mindset
• Team-oriented attitude with willingness to share knowledge and continuously learn
• Availability for 9:00 AM–6:00 PM EST (New York Time) schedule

• Remote work
• Collaborative and supportive team
• Exposure to a wide range of technologies across multiple client environments
• Modern tools and well-maintained documentation
• Ongoing technical training
• Career growth opportunities
• Continuous improvement opportunities