Accounting & Operations Support Specialist

• Act as a business and platform expert for clients using Pennylane, accounting and financial management software
• Serve as the primary point of contact for business owners, in-house accountants, and accounting firms
• Understand and investigate the issues users encounter on a daily basis
• Provide answers or solutions and escalate issues to the technical teams when necessary
• Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration
• Receive, qualify, and resolve accounting-related requests
• Follow up on tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support resources
• Share accounting knowledge and hands-on experience with colleagues
• Communicate structured customer feedback to the Product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm
• Ideally, experience working through at least three tax seasons
• Direct experience working with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong writing skills and an ability to explain concepts clearly
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid changes to the platform
• Eagerness to learn and stay up to date with product developments
• Applicants must be based in Europe; Pennylane cannot provide visa sponsorship or hire outside Europe
• Experience or knowledge of accounting
• Solid experience as an accountant in a public accounting firm
• Proficiency with ticketing tools (Intercom, Zendesk) or documentation tools (Notion)

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid vacation
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or from a coworking space
• An allocation of BSPCE equity warrants
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every 3 months for remote employees
• Annual company offsite