Project Coordinator

• Serve as the primary point of contact for inquiries about fieldwork, lab results, pricing, billing, and administrative tasks
• Coordinate communication between the team and clients
• Proactively identify client needs
• Oversee daily workflows and support internal teams
• Facilitate communication across departments
• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, departments, and technicians
• Coordinate and schedule field events, appointments, and field jobs
• Contact technicians, confirm availability, and coordinate assignments
• Deliver exceptional customer service and maintain client relationships
• Enter and manage data in relevant systems
• Prepare and obtain work authorizations and documentation
• Organize files and perform administrative tasks
• Handle 20–30+ calls per day, 15–25 emails daily, and 10+ internal messages
• Switch efficiently between phone, email, Slack, and other tools
• Gather client information and schedule appointments
• Assist in acquiring billing information for clients and insurance companies
• Dispatch with urgency and resolve problems creatively under pressure

• Minimum 2 years of experience in project coordination, administrative support, or related roles
• Proven ability to manage multiple projects simultaneously
• Familiarity with Agile, Waterfall, Scrum, or similar project management methodologies
• Experience using project management software such as Asana, Trello, Jira, Monday.com, or Microsoft Project
• Strong organizational and multitasking abilities
• Excellent communication and stakeholder management skills
• Proficient in scheduling and tracking project timelines
• Skilled in data entry and reporting using Excel, Google Sheets, and other reporting tools
• Experience coordinating meetings, taking minutes, and following up on action items
• Strong interpersonal and communication skills focused on client satisfaction
• Willingness to develop and maintain strong client relationships via email and phone
• Growth mindset and passion for continuous learning and development
• Ability to work collaboratively and independently
• English proficiency at B2 level or above
• Values such as honesty and integrity
• Proactive problem-solving ability focused on removing roadblocks for clients
• Proven remote work experience with a dedicated home office setup, including a desktop, quality headset, and stable internet connection
• Excellent English skills, especially for phone communication
• Comfortable working in the PDT timezone

• Professional growth opportunities
• Full-time remote work
• Dedicated home office setup requirement, including a desktop, quality headset, and stable internet connection
• Rotational Saturdays each month