Enterprise Account Manager

• Own a portfolio of up to 40 enterprise accounts at €10K+ ARR
• Drive retention, renewals and expansion across existing French enterprise customers
• Build and maintain strategic account plans, stakeholder maps, renewal timelines, adoption status, expansion opportunities and risk assessments
• Proactively manage renewals, develop value narratives and negotiate commercial terms including multi-year agreements
• Identify, qualify and close expansion opportunities across seats, products and use cases
• Build trusted relationships with IT decision-makers and business stakeholders
• Maintain accurate weekly renewal and expansion forecasts in Salesforce
• Own qualified opportunities handed over from the Enterprise Account Specialist team
• Partner with Enterprise Solution Engineers on technical validation and solution design
• Collaborate with Customer Success and Support to resolve retention risks
• Work with partners, distributors and resellers on channel-procured opportunities
• Share customer and market insights with Product, Marketing and leadership
• Contribute to customer references, case studies and events
• Achieve gross and net revenue retention and expansion targets
• Ensure strategic accounts have current account plans and clearly managed renewal paths
• Coordinate clean handovers among Account Executive, Enterprise Account Specialist, Customer Success and technical teams

• 3+ years of experience in enterprise account management, renewals or customer-facing sales focused on existing customers, ideally within SaaS, software or technology
• Proven track record of retaining and expanding an existing book of business against commercial retention and growth targets
• Experience owning commercial renewals and identifying and closing upsell and cross-sell opportunities within enterprise customers
• Strong commercial and negotiation skills, including experience navigating procurement processes and structuring agreements within mid-sized and large organizations
• Consultative, solutions-focused sales approach with the ability to understand customer challenges and connect technology solutions to business value
• Confidence engaging operational, technical, senior decision-makers and executive stakeholders
• Strong account planning and stakeholder-mapping skills
• Disciplined approach to forecasting, pipeline management and CRM hygiene, ideally with experience using Salesforce
• Fluency in French and English, written and spoken
• Excellent communication, presentation and relationship-building skills
• Entrepreneurial mindset and ability to take ownership, work independently and succeed in a rapidly changing, international environment

• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer
• Public transport friendly offices
• Option to lease an e-bike (Germany only)
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid and Flexible work time
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• Onsite Onboarding in our HQ office for an optimal start
• Opportunities for personal and professional growth
• Inclusive and diverse workplace culture
• Application or hiring accommodations and onboarding support