Creative Production Manager

• Act as a point of contact for a portfolio of creative-services clients
• Address client queries and concerns
• Project manage the creative design of ad products and deployment of digital creative for campaigns
• Scope creative production projects and secure resources for effective execution
• Partner with Customer Success, Sales, Product, and Solutions teams
• Provide consultative best practices for creative production using the Celtra platform
• Develop and maintain deep knowledge of Celtra's creative services
• Conduct client check-ins to ensure needs are met and identify growth opportunities
• Reconcile account revenue and billing for customers purchasing services
• Maintain high response and resolution levels for customer requests
• Monitor and report client performance using Celtra products and services
• Recommend improvements or upgrades to drive usage and grow revenue

• 3+ years of client-facing creative production or project management experience in a creative agency or creative software organization
• Exceptional project management and written and verbal communication skills
• Proven experience in a customer-facing role
• Experience managing end-to-end campaign execution from creative production to campaign execution
• Experience across global time zones is a bonus
• Relevant degree preferred but not required if adequate experience
• Ability to grow business strategically by creating new processes and initiatives
• Curiosity, coachability, and willingness to learn and grow
• Proactive, independent thinker and strong contributor
• Excellent organizational skills and comfort working in a fast-moving environment with changing requirements
• Strong collaboration, planning, and project management skills
• Proven ability to impact and influence a dispersed team

• Full-time employment
• Fully remote work
• Continuous education and mentorship
• Diversity, equity, inclusion, and belonging initiatives