Operations Manager, E-Commerce

• Translate annual and quarterly goals into action plans, milestones, and checklists
• Manage the OKR system, including check-ins and reminders
• Ensure goal tracking through KPIs and accountability routines
• Capture, document, and optimize core processes in SOPs and ClickUp workflows
• Ensure compliance and quality
• Structurally resolve bottlenecks in day-to-day operations
• Develop and maintain KPI dashboards
• Provide regular reports to the executive team
• Take operational responsibility for defined areas such as Finance, HR/People Operations, and Administration
• Support accounting, payment flows, contracts, onboarding, role matrices, and performance frameworks
• Implement tools and automations such as ClickUp, Make, n8n, and CRM systems
• Drive efficiency and scalability projects with measurable ROI
• Collaborate with the executive team and team leads

• Experience managing and optimizing operational processes in an agency or e-commerce environment
• Willingness to work hands-on in day-to-day operations
• Practical experience with project management tools, ideally ClickUp
• Experience with automation tools such as Make, Zapier, or n8n
• Experience with AI tools such as ChatGPT or Gemini, including prompting
• Analytical and systems thinking, with an understanding of cause-and-effect relationships
• Foundational controlling and reporting skills, including core KPIs, analyses, and forecasts
• Proficiency with Google Sheets or Excel
• Practical experience translating complex relationships into clear systems
• Experience leading specialist teams or small to mid-sized business areas
• Goal-oriented approach, clear and structured communication, and fact-based decision-making
• Experience working independently, autonomously, and reliably in a remote team
• Solution-oriented mindset and willingness to learn when working with new tools, processes, and systems
• Fluent German
• Remote-first experience is a plus

• 30 days of vacation
• Team events and workations twice a year, held in person at changing locations
• Weekly team recaps and coffee chats
• Company pension plan
• Company bike leasing program
• Corporate fitness membership through Wellpass
• €50 monthly tax-free benefit, provided as a voucher of your choice
• Laptop of your choice and high-quality home office equipment
• Professional development budget, plus internal and external resources and mentors to support you
• Full access to our internal AI stack
• 100% remote work