Overnight IT Support Specialist

• Provide overnight IT support to employees across all departments
• Diagnose and resolve hardware, software, network, and connectivity issues
• Troubleshoot VPN connections, remote access, and system availability
• Manage user accounts, passwords, permissions, and MFA access
• Support Microsoft 365, email systems, and business applications
• Monitor IT systems and respond to technical incidents
• Manage support tickets, prioritise urgent issues, and escalate when necessary
• Maintain IT security standards and identify potential security risks
• Document incidents, resolutions, and outstanding technical issues
• Provide clear handovers to the daytime support team
• Work overnight aligned with US and Canadian business hours, South Africa: 15:00–00:00
• Generally work on South African public holidays when scheduled

• Strong Windows 10/11 troubleshooting and technical support skills
• Advanced practical VPN and remote-access troubleshooting
• Knowledge of Microsoft 365, Active Directory, and user-access management
• Understanding of LAN, Wi-Fi, DNS, DHCP, TCP/IP, and network troubleshooting
• Experience using remote desktop and IT support ticketing systems
• Ability to diagnose and resolve technical issues independently
• Strong problem-solving, communication, and time-management skills
• Ability to work under pressure and manage multiple incidents
• Minimum 3 years' experience in professional IT support or technical service desk operations
• Relevant IT qualification or certification
• Proven hands-on experience
• Experience supporting users remotely in a business environment
• Excellent written and verbal English communication skills