Retail Field Service Executive

• Manage and develop CHEP’s relationships with key retail customers across BeNeLux
• Serve as the primary operational contact for a portfolio of retail accounts
• Build relationships with customer operational teams and distribution center stakeholders
• Collaborate with the Key Account Manager to deliver a seamless customer experience
• Support customer meetings, business reviews, and performance discussions
• Monitor account performance against agreed KPIs
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks
• Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times
• Conduct regular visits to customer distribution centers and operational sites
• Assess operational processes related to CHEP asset handling
• Coordinate with Supply Chain, Logistics, Finance, and Commercial Sales
• Resolve customer issues and drive actions to completion
• Act as an internal customer advocate while balancing business priorities
• Contribute to continuous improvement within the Retail team
• Develop trusted customer relationships and improve customer KPIs and operational performance
• Demonstrate capability and ambition to grow into a commercial account management role

• Ability to interpret data and translate insights into actions
• Excellent communication and stakeholder management skills
• Experience in customer-facing roles is a plus
• Ability to manage multiple priorities and work effectively across different functions
• Strong problem-solving skills and a hands-on approach
• Business insight and interest in technological trends
• Strong command of Dutch and English
• Proactive, driven, independent, and accurate
• Growth mindset

• 8% holiday allowance paid in May
• 13th month
• 27 days of annual leave
• Laptop
• Mobile phone with corresponding contract
• Company car in alignment with the Car Policy
• Net expense allowance of €158.83 per month worked
• Net telework compensation of €60.00 per month worked
• Participation in the CHEP bonus plan applicable to the allocated band (band II = 10%)
• Fully remote work
• 40-hour working week