Sales Account Manager

• Manage and develop strategic customer relationships aligned with CHEP’s growth objectives and revenue and satisfaction targets
• Collaborate with commercial leadership and internal teams on strategic account plans focused on growth, cost reduction, and sustainability
• Lead contract negotiations and commercial tenders
• Conduct regular customer business reviews and maintain accurate asset management records
• Monitor account performance metrics, including customer satisfaction (NPS), and develop improvement action plans
• Build customer networks and drive strategic supply-chain efficiency initiatives
• Identify and secure new business opportunities and maintain a robust sales pipeline
• Drive revenue retention and expansion through long-term customer partnerships
• Manage a wide portfolio of customers in the assigned geographic area
• Develop and execute account management plans that generate value for customers and CHEP
• Translate customer needs into value propositions
• Manage customers from account management through stock and growth opportunities
• Expand customers and receiver locations in the geographic area
• Create push-and-pull strategies for CHEP solutions
• Support and manage trials for peers across Europe
• Provide market recommendations to leadership
• Ensure stock accuracy through audits and transitions and promote serial billing

• Native German and fluency in English; Polish is a plus
• Strong sales and account management experience in a similar role
• Knowledge of or working history in the food or food processing industry would be ideal
• Experience in the supply chain
• Proven track record and experience working within sizeable multidisciplinary teams and influencing change in a matrix environment
• Senior-level networking skills
• Strong analytical skills
• Results-oriented, goal-aligned approach
• Project management skills
• Presentation skills
• Technical insights, especially on customer operations and support fill and discharge trials

• Annual bonus (15%) depending on company performance and individual targets
• Company car
• Generous global share scheme
• Flexible remote working & workation
• 30 days holiday + 3.5 days (Carnival, Christmas, Silvester), with option to buy additionally up to 5 days
• Company pension (BAV)
• Employee Assistance Program