Technical Account Manager, Water

• Build trusted relationships with customer technical stakeholders and maintain understanding of customer workflows, environments, and support needs
• Monitor support cases, trends, and escalation risks
• Coordinate with Technical Support, Product, Customer Success Managers, and other internal teams for timely follow-up and resolution
• Support customer success account planning, business reviews, and agreed customer success activities
• Keep account notes, actions, and support insights current
• Coordinate TAM- or TAS-led case reviews, coaching sessions, support process integration, user insights, and other Technical Support Management Services
• Maintain current knowledge of Autodesk Water Infrastructure products, customer workflows, and relevant industry practices
• Share product and industry insights to improve customer outcomes
• Represent customer needs, risks, and feedback internally to inform prioritisation, product escalation discussions, account planning, and customer success activities
• Collaborate with internal teams across APAC, the USA, Europe, and India

• B.S. or M.S. in Civil, Environmental, or Water Resources Engineering, or a related discipline
• Minimum of 5 years of experience in water infrastructure, water resources modelling, hydraulic modelling, or asset performance modelling
• Experience ideally in a customer-facing, consulting, SME, or project delivery role
• Demonstrated knowledge of hydraulic modelling, asset performance modelling, and Esri GIS in customer or project delivery contexts
• Experience developing and presenting technical documentation, recommendations, or customer-facing technical materials
• Ability to collaborate effectively with cross-functional teams to coordinate customer outcomes, resolve issues, and support shared customer success goals
• Customer focus, including understanding customer needs, managing expectations, prioritising multiple tasks, and following through on commitments
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to technical and non-technical stakeholders
• Experience using Autodesk Water Infrastructure products such as InfoWater Pro, InfoWorks WS Pro, or InfoWorks ICM in a water utility or engineering consulting environment
• Experience in business development, customer success, technical account management, or customer-facing technical consulting is highly regarded
• Experience acting as a subject matter expert, design lead, project manager, or technical advisor on hydraulic modelling or water infrastructure projects
• Ability to proactively monitor customer issues, identify risks, coordinate internal follow-up, and support timely resolution
• Ability to learn new products, workflows, and technical concepts quickly and apply them in customer-facing situations
• Experience working across multiple stakeholders, priorities, and deadlines while maintaining clear communication and follow-through
• Ability to work independently with moderate to minimal guidance, take initiative, anticipate customer or project needs, and carry tasks through to completion
• Occasional after-hours work expected
• Occasional travel or on-site customer activity may be required

• Annual cash bonuses may be included in the compensation package
• Commissions may be included for sales roles
• Stock grants may be included in the compensation package
• Comprehensive benefits package
• In-person onboarding and/or in-person ID verification may be provided or required